Last updated: 10/13/2025
Overview
This policy outlines the terms and conditions for cancellation and refunds of Quely.ai subscription services. Please read this policy carefully before making a purchase.
Subscription Cancellation
You may cancel your subscription at any time:
- Through your account dashboard settings
- By contacting our customer support team
- By emailing us at info@mzonetechnologies.com
Cancellation Terms
- Cancellation takes effect at the end of your current billing period
- You will continue to have access to your plan features until the end of the billing cycle
- No refunds are provided for the remaining days of the current billing period
- Your account will revert to the free plan after cancellation
Refund Policy
Our refund policy is designed to be fair and transparent:
No Refunds for Used Services
- We do not provide refunds for partially used subscription periods
- Once you have accessed premium features, refunds are not available
- This includes AI content generation, advanced analytics, and other premium features
Exception Cases
Refunds may be considered in the following exceptional circumstances:
- Technical Issues: If our service is unavailable for more than 24 hours due to technical problems
- Billing Errors: If you were charged incorrectly or multiple times
- Service Unavailability: If we discontinue a service you purchased
- Account Security: If your account was compromised through no fault of your own
Refund Process
If a refund is approved:
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- You will receive an email confirmation when the refund is processed
- International refunds may take 10-15 business days
Plan Changes and Refunds
- Upgrading your plan: No refunds for the difference in pricing
- Downgrading your plan: No refunds for the current billing period
- Plan changes take effect at the next billing cycle
- Pro-rated charges may apply for mid-cycle upgrades
Free Trial Policy
If we offer a free trial:
- You can cancel during the trial period without any charges
- If you don't cancel, you will be charged at the end of the trial
- No refunds are provided after the trial period ends
- Trial terms and conditions apply as specified
Dispute Resolution
If you disagree with a refund decision:
- Contact our customer support team with detailed information
- Provide evidence to support your claim
- We will review your case within 5 business days
- Our decision is final and binding
Contact Information
For cancellation and refund requests, please contact us at:
- Email: info@mzonetechnologies.com
- Support: info@mzonetechnologies.com
- Response Time: Within 24 hours during business days
Policy Updates
We reserve the right to update this cancellation and refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our service after any changes constitutes acceptance of the updated policy.